Customers First

February 8th, 2017 by admin


Through our partnership with the Technology Assurance Group (TAG), an organization of leading unified communication companies in North America, we have learned some important lessons for our own way of working. This led to the Customer Advocate Initiative, designed to focus on educating and helping our customers to navigate the large IT industry. We believe that by working together, we can help our customers to improve their profitability, productivity, and competitive advantage with the right technology tools and structures in place. When you succeed, we succeed.

How else do we put the customer first? We offer Gold Seal and Partnership Support Plans to cover equipment maintenance, adjust programming, and keep users trained. In addition, with the Gold Seal Agreement in place, you can rely on us for 24/7/365 support, free software upgrades, unlimited training, and more. Through our involvement with TAG and its members, we've learned that continuous and comprehensive support gives our customers the long-term return on investments that they need. You get to focus on the business, while Technology Solutions manages everything in and around your IT. We talk with our customers to identify areas that need improvement, both in their IT infrastructure and in our service. By having our Customer Advocates work closely with customers, we can help you achieve your business goals using the best tools we can provide.

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Posted in: Services