3 Ways Telecom Automation Is Transforming Your Business

January 15th, 2020 by admin

A hand with finger touching a futuristic representation of a computer chip

If your company is operating with a modern phone system, then you already use automation throughout your daily business. Robotic process automation, or RPA, is business technology that uses robot workers and artificial intelligence. Used by most large-scale companies, RPA-based voice and IT saves you time, money, and resources on simple tasks like transferring customers to a specific department, collecting customer data, and securing networks.

Automation has drastically changed from telecom providers using manual switchboards to now offering automation features that improve performance, enhance efficiency, and reduces user error and customer stress and frustration. These are the three proven ways automation makes work simpler:

  1. Enhances Customer Service and Response Times
  2. From virtual assistants, chatbots, and interactive voice response (IVR) systems, many businesses utilize some form of automated response system for customer queries. IVR, for example, enables callers to speak with a virtual attendant that can answer simple requests or transfer their call to the right agent or department. Virtual assistants and IVR systems can respond to and deliver thousands of messages per minute, which can assist with first call resolution by offering customers accurate, functional solutions in a timely fashion and raising overall customer satisfaction scores.

  3. Improves Network Optimization and Organization
  4. When it comes to preventing outages and enhancing security, AI, machine learning, and data-driven insights improve the way providers monitor their networks. This is accomplished by anticipating failures and outages using historical information and proactively addressing IT concerns or issues before they become more prominent. Through the use of automation, the ability to self-analyze and self-optimize ensures for more efficient operations and consistent service.

  5. Drives Efficiency, Scalability, and Cost Savings
  6. RPA significantly reduces daily operational costs and improves workflow, which will prove to be a high return on investment. In addition to saving you money, automation can grow with your company, quickly sizing up or down at little to no cost at all. Automation is a cost-effective solution for businesses of all sizes.

Incorporating automation into your organization can be made easy by using the right provider and Technology Solutions, LLC has the solutions to take your business to the next level. With managed IT and voice services that involve the use of AI and smart data technology to enhance your workplace, our customizable solutions are tailored to your business at rates that you can't get anywhere else.

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