May 25th, 2019 by admin
While having an in-office IT department can be beneficial for larger enterprises, outsourcing your IT management has a ton of advantages for small to mid-sized business (SMB). Managed Service Providers (MSP) is a growing sector of companies that will handle the entire IT system for your business, which...
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Tags: Customer Service, Managed Services, IT services, security,
Posted in: Services,
January 22nd, 2019 by admin
We want to express our appreciation for our team and also highlight the work we have done in the community during the holiday season. We are growing in many ways, and one of those is with our staff. We would like to welcome the two new engineers that have joined us and express...
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Tags: Customer Service, IT services, community, network,
Posted in: Community,
May 14th, 2018 by admin
We are pleased to announce that 4 of our employees attended the 2018 TAG National Annual Convention in San Diego, CA. CEO Steve Futrell, General Manager Tricia, Client Services Manager Kelsey and Technical Customer Advocate Larry Zettner all traveled west to learn how to enhance the "customer experience"....
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Tags: Customer Service, TAG Annual Convention, partnership, training,
Posted in: News,
August 20th, 2017 by admin
If you have been visiting the blog over the last few months you will have noticed that we at Technology Solutions have been going through a period of regeneration and rejuvenation. There have been changes in all areas of our business, be it with a coat of paint, new technology, or fresh blood....
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Tags: Customer Service, Managed Services, technology,
Posted in: About,
August 2nd, 2017 by admin
Every now and then you look back the past few months and realize – we’ve had a lot of changes recently! 2017 has been a big year for us so far. In addition to starting the Agent Program, we’ve welcomed 4 new people to Technology Solutions and moved some teams around.
Some of you might remember Craig...
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Tags: Customer Service, Solutions, growing business, customer advocacy, new employees,
Posted in: About,
April 5th, 2017 by admin
Business owners sometimes dream of their ideal days: Work is coming in at a steady, but good pace. There are exactly enough resources to meet the demand. Profits are soaring. Everything is working and everyone is working efficiently. Wouldn't that be nice?
Technology Solutions knows that most days,...
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Tags: Customer Service, Technology Solutions, IT services, Managed IT Services, productivity, support,
Posted in: Services,
February 8th, 2017 by admin
Through our partnership with the Technology Assurance Group (TAG), an organization of leading unified communication companies in North America, we have learned some important lessons for our own way of working. This led to the Customer Advocate Initiative, designed to focus on educating and helping...
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Tags: Customer Service, TAG, support, unified communication, profitability,
Posted in: Services,
February 24th, 2015 by admin
We're off to a great start in 2015! In January, we welcomed two new Cabling Engineers to our team. Structured cabling is an area of the industry where we expect to see a lot of growth, and both bring a lot of valuable experience with them. We're excited to have them working with us as we expand our services....
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Tags: Customer Service, Technology Solutions, Technology Solutions LLC,
Posted in: News,
June 20th, 2014 by admin
Let us be the backbone to your organization. When the use of phone systems is crucial to your business, put us in charge of maximizing your productivity. We have voice and data Partner Plans that can sustain maximum productivity. We’ll keep you up to date with equipment maintenance and programming that...
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Tags: Customer Service, Partner Plans, Technology Solutions,
Posted in: Solutions,
April 28th, 2014 by admin
Technology Solutions LLC has been invited to attend Technology Assurance Group’s (TAG) Annual Convention. TAG is an international organization of leading unified communications providers representing nearly $350 million in products and services. The convention will be attended by the forerunners in the...
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Tags: Customer Service, Technology Solutions, TAG Annual Convention,
Posted in: Press Releases,
December 10th, 2013 by admin
Technology Solutions recently received three prestigious awards: MVP in Recognition of Excellence in Sales from Zultys, Best in Financial Performance from Technology Assurance Group, and Best in Customer Service from ShoreTel.
Steve Futrell, CEO of Technology Solutions, was interviewed on the occasion...
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Tags: Awards, Customer Service, ShoreTel, TAG, Zultys,
Posted in: ShoreTel, Zultys,