Partnership Plans
DID YOU ACHIEVE MAXIMUM PRODUCTIVITY WITH YOUR LAST COMMUNICATIONS SOLUTION?
The world is truly becoming a smaller place. Multi-site and multi-state organizations
We see it all the time. An organization purchases a voice or data solution based
on the features and benefits of a particular solution. The vendor delivers the solution
and provides some basic training for the staff. Initially, the client realizes many
of the benefits that led them to purchase the new solution, but over time those
benefits begin to fade. They fade because employees forget how to use the features
of the system, they experience turnover and their new employees are not properly
trained, or maybe they missed a software update that would have enabled their system
to integrate with other solutions.
Your last communications solution may have failed to reach its full potential because
the wrong person was left in charge of realizing those productivity benefits. That
initial training from the vendor was wonderful, but after they left, it was up to
you or someone on your staff to keep retraining your users. It was up to you to
figure out how to adjust the configuration of the system to match the changes in
your business. It was up to you to make the minor programming adjustments in the
system because calling the vendor was just too costly. The problem is that you already
have a full-time job, and it doesn't involve being a communications expert.
MAKE A DIFFERENT DECISION THIS TIME
This time around, we're asking you to make a different decision. Put Technology
Solutions in charge of maximizing your productivity through effective communications.
Our voice and data Partner Plans provide turn-key solutions for sustained productivity
improvements. We assume the responsibility for maintaining the equipment, for making
adjustments to the programming to fit your evolving needs, and for keeping your
users trained on how to use the core features of your systems. Let Technology Solutions
help you leverage your communications investment to maximize its return.
Service Coverage
|
|
Coverage Period
|
M-F 8a-5p (exc. Holidays)
|
24x7x365
|
|
PBX Hardware
|
YES
|
YES
|
|
Software
|
YES
|
YES
|
|
Voice Mail
|
YES
|
YES
|
|
Phones
|
YES
|
YES
|
Response Time
|
|
Emergency Response Time*(1)
|
4 hour
|
2 hour
|
|
Non-Emergency Response Time*(2)
|
w/in 1 business day
|
w/in .5 business day
|
|
Priority Scheduling and Queue into Operations Center
|
Priority over all except Gold Seal Customers
|
Priority over all customers
|
Labor Rates
|
|
Free Service Parts and Labor for Service on New Systems (during service hours)
|
YES
|
YES
|
|
On Site Programming/Support (including MAC)*(3) Regular $129.00/hour
|
$99.00
|
No Charge
|
|
Remote Programming/Support; includes setup and 1/2 hour (including MAC)*(4)
|
6 hrs Free, then billable
|
Unlimited
|
|
Drive Time
|
$99.00
|
No Charge
|
Upgrades
|
|
Software Upgrades
|
FREE SW, Overtime Labor billable
|
FREE SW and Labor
|
Technology Refresher
|
|
Refreshment or renewal of equipment after 24 months with no change in payment
|
NA
|
NA
|
Disaster Recovery
|
|
System Database Backup
|
Annually
|
Semi-Annually
|
|
Off Site Storage of Backup
|
NO
|
YES
|
Training
|
|
On-Site End User Training
|
4 hours/year
|
Unlimited
|
|
On-Site Administrator Training
|
2 hours/year
|
Unlimited
|
Value Added Services
|
|
Discount on Equipment and Software
|
5%
|
10%
|
|
Free User Guides and Button Strips
|
YES
|
YES
|
|
Free Replacement of defective handset and station cords
|
YES
|
YES
|
|
Free Assistance with Carrier coordination and diagnosis
|
YES
|
YES
|
|
Free Assistance helping customer resolve problems and recovering costs
|
YES
|
YES
|
|
Free 2 hour consultation on User Activity and System Performance
|
YES
|
YES
|
|
Cost Savings Recommendations at least once per year
|
YES
|
YES
|
|
Free Annual Audits of Local and LD Telephone Bills
|
YES
|
YES
|
|
Guaranteed Inventory only for Partner Program Clients
|
YES
|
YES
|
- Emergency Service - For each hour we fail to meet our stated service response we
will offer a 1 hour labor credit up to a maximum of 8 hours.
- Non-Emergency Service - For each incident we fail to meet our stated service response
we will offer a 1 hour labor credit.
- Excludes purchase of new/miscellaneous equipment, major system moves/redesigns or
station cabling.
- Includes setup and 1/2 hour, then 1/2 hour increments.
Emergency Service is defined as 50% of system down and/or voice mail down and/or
operator down and/or cannot make or receive telephone calls.
Non-Emergency Service defined as Maintenance work which does not meet the requirements
of Emergency Service. Not inclusive of MAC work.